QC Technician in Tijuana at Integon Service Co.

Date Posted: 1/9/2020

Job Snapshot

Job Description

Primary Purpose:

Complete quality control (QC) audits within designated areas of responsibility by evaluating processes for the business unit, National General Lender Services clients, and the quality team.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Perform quality control audits as directed by management, and within established production and accuracy standards
  • Utilize knowledge of operating policies and procedures to recommend solutions for enhancing operations while aligning with client expectations and corporate objectives
  • Conduct audits on transactions within area of responsibility and assist with documentation of auditing procedures to ensure current and accurate capture of team operations
  • Assist with onboarding of new analysts by sharing technical knowledge, demonstrating responsibilities through job shadowing, and responding to questions in order to contribute to team growth and development
  • Assist with vetting of identified defects with operational leaders via e-mail, dispute process and/or conference calls
  • Perform job duties with a high level of integrity and accuracy, in order to support a high level of department performance, and protect the overall integrity and objectiveness of the quality process
  • Demonstrate cultural expectations and influence others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Support National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions and manage own career development by soliciting feedback and valuing other perspectives
  • Support the completion of multiple complex tasks
  • Follow established audit guidelines, focusing on detail, in order to complete tasks attentively, thoroughly, and accurately

Job Requirements

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
  • 1+ years of relevant experience
  • Working knowledge of database systems, applications, and technology relevant to area of responsibility
  • Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Conceptualize creative solutions that yield effective process improvements
  • Communicate information in a clear, well-organized and professional manner
  • Strong attention to detail
  • Ability to remain objective and keep an open mind while conducting audits
  • Be adaptive and flexible in a complex and changing work environment
  • Demonstrate interest in enhancing knowledge and seeks opportunities for growth
  • Ability to work independently with little supervision

Desired Skills:

  • Knowledge of insurance industry products and services
  • Knowledge of continuous improvement techniques and testing principles
  • Experience with database systems and process improvement; general mortgage servicing experience
  • Identify strengths and weaknesses of solutions to identified problems using a logical, cost benefit type of thought process
  • Ability to adjust plans, goals, actions or priorities to meet changing situations