Customer Care Representative I - Outbound - March 16th of 2020 in Tijuana at Integon Service Co.

Date Posted: 1/16/2020

Job Snapshot

Job Description

Primary Purpose:
Responsible for making outbound calls and providing effective quality customer service in regards to obtaining evidence of required property insurance. Assist borrowers, insurance carriers and/or agents, by providing detailed information on how to provide declaration pages; requests premiums to be paid; research to find policy and/or contact information

Essential Duties and Responsibilities:
The following is a summary of the essential functions for this job. Specific activities may change from time to

  • Must have excellent attendance
  • Must meet performance goals related to production and quality.
  • Deliver timely, accurate customer service ensuring the highest level of satisfaction
  • Make outbound telephone calls to borrowers, insurance carriers and/or insurance agents in regards to obtaining evidence of insurance, in an effort to update customer accounts and pay premiums on es-crowed loans.
  • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
  • Update records and note system as required
  • Able to meet and maintain production standards and attendance guidelines
  • Ability to work in fast paced environment
  • Flexibility in work hours and in changing environment
  • Expected to cross train to assist with multiple lender
  • Ability to use multiple applications / systems at the same time.

Job Requirements

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills
  • Sound analytical skills
  • Solid work quality, accuracy and proficiencyDesired Skills:
  • Prior experience in research and/or sales, highly desirable
  • Mortgage Lending Call Center specific experience
  • 1+ years of experience in a Call Center


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